Q: I was seen in the Emergency Room. Will my ER visit bill have my ER Doctor bill on it?
A: No, you will get a bill from Probill for the ER Doctor that treated you.
Q: I had x-rays when I received services at Eastern Oklahoma Medical Center. Will the radiologist that read my x-ray bill be on my hospital bill?
A: No the radiologist that read your x-ray will send you a bill.
Q: When do I need to pay my deductible or co-pay?
A: Deductibles and co-pays are collected at the time of service by the registration staff for outpatient and the financial counselor will collect Inpatient deductibles. This is a good practice in Healthcare to help cut cost.
Q: How do you know how much my deductibles or co-pays are going to be?
A: When we pre-register outpatient diagnostic services and surgery services, we pre-cert your visit to make sure the insurance will pay for your services. At that time your insurance company provides your deductible or co-pays.
Q: What forms of payment does Eastern Oklahoma Medical Center accept?
A: We take cash, check, debit cards, and Visa or MasterCard.
Q: I have Medicare. How do I know the Medicare Deductibles?
A: For the year 2013, the Medicare Inpatient deductible is $1184.00 and the Part B deductible is $147.00.
Q: Where can I go to find information as a Medicare beneficiary?
A: Go online at www.medicare.gov
or call 1-800-Medicare.
Q: Do I need to file my on insurance claim?
A: We submit claims to your insurance company provided you have assigned payment of benefits to Eastern Oklahoma Medical Center and provide the insurance information at the time of registration.
Q: Will I receive a statement on my account before insurance pays?
A: Your first statement will be sent as soon as the insurance pays their part.
Q: Will I get an itemize statement?
A: To decrease cost Eastern Oklahoma Medical Center does not mail itemize unless the patient request one. We gladly mail itemize at your request.
Q: What happens when I do not pay my bill?
A: Eastern Oklahoma Medical Center attempts to work with the patient to ensure the patient has the ability to pay their bill with reasonable monthly payments. If you do not pay your bill, your account will be turned over to a collection agency.
Q: I have emergent medical needs but do not insurance, how can I get medical care?
A: Eastern Oklahoma Medical Center has Patient Financial Counselors and a Patient Financial Manager that will look at your needs and try to find resources to help you pay for your visit. We evaluate on a by case basis. Screening questions to help locate sources for payment of care are the following:
- Do you have an Indian Card or Role number?
- Do you have any Military History?
- Is another person responsible for your injuries?
- Was this injury work related?
- Was this injury related to an auto accident caused by someone else?
- Did you file formal battery charges if this was the cause of injury?
- Did this happen at School and you have a School Insurance Policy?
- Have you applied for State of Oklahoma Medicaid?
- Do you have a Debit, Visa or MasterCard?
- Have you filled out a Financial Application with the hospital?
Q: Who can help with my other questions and concerns?
A: The Patient Financial Office is open from 7:00 a.m. to 4:30 p.m. to provide customer service. Please call 918 635 3476 or email us with your questions and/or concerns.